Should you wish to return your item for refund or exchange, please email quoting “Returns Request” in the subject highlighting your order reference number. We will respond to your email within 1-2 working days. Please return your frame to us within 30 days.

We must stress that in order to receive a refund or exchange:

  • The item(s) must be unworn and in perfect condition, with all OG Sunglasses tags and bags still attached.
  • Returns that are damaged, soiled, or returned without all their labels may not be accepted and may be sent back to the customer. Where provided, any designer packaging i.e. cases/dust cloths must be included with your return.
  • The item(s) has not been personalized or made to a customer’s specification
  • Please write the returns number on your package or enclose it with the item(s) you wish to return.
  • All returns must be sent back to Oliver Goldsmith Sunglasses head office via recorded/trackable post to guarantee delivery of the product. We recommend you retain proof of postage. Returns that are not recorded will be sent at the customer’s risk.
  • Oliver Goldsmith will not refund the shipping costs for any normal returns.

On receipt of your returned products at the following address: 

Oliver Goldsmith Sunglasses Ltd
58 Crewys Road

Oliver Goldsmith Sunglasses Ltd will replace/exchange the products or refund the price in accordance with your order.


If you received an incorrect or damaged item due to a mistake on our part, we will refund the original delivery cost/handling fees on your order. Please notify us via email, including a photo and description of the fault within 7 days of the date you received it.

  • We will arrange a refund or replacement for you. 
  • If you have had the item for over 7 days we will look into this for you.
  • Items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.


All personalised items (inscriptions) will be unique to you, and therefore non-refundable and non-exchangeable. Ordering additional lenses to be cut and fitted into your purchased frame also renders them non-returnable. Please note that additional lenses do not carry the Oliver Goldsmith inscription as the original lenses do.